At 7onlinestore, we want our customers to be fully satisfied with their purchases. If for any reason you are not completely satisfied with your order, you may return the item(s) for a full refund within 30 days of the delivery date.
Refund Conditions:
- Items must be returned in their original, unused condition with all tags and packaging intact.
- Shipping charges are non-refundable.
- Refunds will be issued to the original payment method used for the purchase.
- Custom or personalized items are not eligible for returns or refunds.
- Items damaged due to customer misuse or negligence are not eligible for refunds.
Return Process:
1. Contact our customer service team within 30 days of delivery to initiate a return.
2. Provide your order number and a brief explanation for the return.
3. We will issue you a return authorization number and instructions for sending the item(s) back.
4. Package the item(s) securely and send them back to us within 14 days of receiving the return authorization.
5. Once we receive and inspect the returned item(s), we will process your refund, which may take 5-10 business days to appear in your account.
We hope you are satisfied with your 7onlinestore purchase. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.